Patient information
Information, guidance and resources for our patients
Because patient care is our most important job, Riverside Community Hospital is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional.
Helpful links for patients
Helpful links for patients
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities and have access to contacts for complaints and grievances.
For our patients
At our hospital, we understand that high-quality care is what matters most to you and your family.
Our amenities
Our primary focus is always on meeting your expectations while enhancing your care experience. We do not discriminate against any person on the basis of race, color, national origin, gender, sexual orientation, religion, age or disability. This applies to admission, employment, treatment and participation in our programs, services or activities.
Parking
Our main hospital is located at 4445 Magnolia Ave, Riverside, CA, 92501. You can find our facility conveniently located off the 60 and 91 freeway.
We offer complimentary valet parking to you and your guests between the hours of 8:00am - 5:00pm, Monday through Friday. Additional free self-parking is available adjacent to the main hospital entrance or in our parking structure located off Brockton Ave.
Arriving at our hospital
Enter through our main entrance located off 14th and Magnolia Avenue. You can check in at the front desk and receive a pager. One of our team members will then greet you and take you to complete registration.
If you have questions about our visitor policy or where your guests can stay nearby, our team can assist you.
Items to bring on the day of your arrival include:
- Forms and instructions from your physician
- Insurance card
- List of your current medication
- Photo identification
You may also be asked to bring or send your medical records.
Dietary menu
During your stay, you can contact us by dialing *83663 on a hospital phone or calling (951) 788-3663. Our team will assist you in placing your meal orders. If you are resting or do not call us, our team will carefully select a meal for you based on your dietary needs.
After your visit
We provide several resources for you to prepare for discharge from our hospital. If you need additional support following treatment, you can explore our Plus Care Network.
At our hospital, we recognize nurses who go above and beyond with the DAISY Award. You can personally nominate exemplary nursing team members to receive this acknowledgement.
Patient and community advisory council (PCAC)
Our PCAC is comprised of past patients, families, healthcare providers and community members who are interested in discussing how to make our hospital the best place for you to receive the highest level quality of care. The PCAC focuses on improving the care experiences by developing solutions to challenges you and your visitors may face.
The council meets to exchange ideas on how we can be the premier healthcare destination for all we serve. We aim to provide feedback on how our healthcare providers can:
- Advocate for the well-being of individuals in the community
- Better channel information and concerns to hospital leadership and offer effective solutions
- Develop a culture of quality and trust
- Effectively communicate new innovations and services
- Empower and educate patients and the community
- Foster meaningful partnerships
- Improve quality of care
- Offer a positive experience
- Provide emotional support
The PCAC meets the last Thursday of every month. For more information, please contact us at (951) 788-3547 or Cherie.Russell@HCAhealthcare.com.
Infectious disease control
If you feel that you may have been exposed to an infectious disease at our facility, please contact us to report your exposure.