For visitors at Riverside Community Hospital
Visiting your loved ones at our hospital
We provide clear guidelines for visiting your family, friends or significant other in our comfortable hospital environment. Explore the opportunities we offer to connect with loved ones in our care.
Information for our visitors
We compiled this information to answer some of the most frequently asked questions of our visitors.
Visiting hours at our hospital
Our visiting hours are 9:00am to 9:00pm, seven days a week.
Visitors must be at least 16 years old.
Visitation restrictions
Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.
Gift shop
If you are searching for a special present to let someone know you care, you can explore our partnership with Lori's Gifts. We are able to offer a wide selection of items including cards, flower arrangements, candy, balloons and convenience items, such as stamps, snacks and magazines. You can visit our gift shop in the main lobby of the hospital or order a gift online for your loved one.
Our gift shop is open seven days a week:
- Monday through Friday, 8:00am to 9:00pm
- Saturday and Sunday, 10:00am to 3:00pm
If you'd like to email a loved one receiving care at our hospital, we also offer a unique online email service.
Receiving care updates
If you'd like to stay informed regarding your loved one's care, we offer an up-to-date messaging service. SMS texting standard rates apply.
Visitor guidelines
Our hospital is committed to the safety of you and your family, as well as our colleagues, physicians and volunteers.
General guidelines
Our visitor policy is subject to change without notice based on the current COVID-19 cases in our community. Two visitors are allowed per non-COVID positive individual in our care. Visitation with COVID positive individuals is not permitted. Exceptions include:
- Visitors for individuals in critical condition
- Parent or guardian(s) of children receiving care
- Support person for individual in labor and delivery care
- Support person for person with physical, intellectual, developmental disability or cognitive impairment
Labor and delivery visitation guidelines
In an effort to provide family-centered care, our labor and delivery unit has made updates to their visitation guidelines. Individuals in active labor are able to have one support person with them at all times.
Siblings of newborns are allowed to visit mother and baby during regular visiting hours. Our nursing team will issue a special visiting ticket for the support person to give the sibling(s) to use at check in at the hospital's front desk. Visiting siblings must stay in treatment rooms. They cannot roam the hallways or make unsupervised trips to the cafeteria or coffee shop.
If any siblings are showing symptoms of cold, flu, respiratory syncytial virus (RSV) or COVID, please refrain from having them visit mother and baby bedside. Children will not be allowed in triage.
Children of laboring mothers can also be present in the labor room, but must have a sperate dedicated adult over 18 years of age to supervise. The birthing person's support person and the children's supervisor cannot be the same person.
Children who attend the birth of their new sibling are encouraged to first attend the Building Blocks for Big Siblings class held the 2nd Saturday of each month.
Navigating your loved one's stay
We have an online map where you can find all the information you need to navigate our campus. You can pre-plan your visit by learning where to park and locating your destination. Our interactive map provides helpful information while our text-only map is available for our visually impaired and blind visitors.
Discharge lounge
Our goal is to provide an efficient discharge experience, including a convenient process for pick-up. The discharge lounge is an area next to our main entrance that is open Monday through Friday, from 7:00am to 8:30pm. Staff will be available to care for your loved one in the discharge lounge until their transportation has arrived.
For those picking up a loved ones
To accommodate your schedule and help you avoid unnecessary delays, please call us at (951) 495-5013. Be sure to share with us the time you plan on picking up your friend, family member or significant other.
Our discharge lounge is conveniently located by the main hospital entrance at 4445 Magnolia Avenue. There is a dedicated parking spot for persons picking up loved ones from the lounge. Look for this sign to the left of the main entrance, park in the space, and call (951) 495-5013. We will bring your loved one out to you.
We understand unexpected changes in your schedule may occur. If you need assistance making alternative transportation arrangement, please let us know.
Grief support group
After the death of a loved one, you may experience a wide variety of feelings and emotions. Grief is challenging, and all of us express and experience grief in our own unique way.
Bereavement support groups help people come together to share their loss and pain, as well as offer opportunities to talk about their own grief journey and stories of their loved one.
Our support groups take place in the G Tower cafeteria private dining room on the second and fourth Tuesday of every month, from 6:00pm to 7:30pm. You can park in our parking garage, located at 4550 Brockton Avenue.
For questions, please call (951) 788-3547.